Refund Policy Overview

This Refund Policy applies to purchases made through the MidoriShop website and should be read together with our Terms & Conditions, Privacy Policy, and other applicable store policies.

Refund requests are reviewed based on the individual circumstances of the order, the product information provided at the time of purchase, the condition of the item, and applicable consumer protection laws.

Nothing in this policy is intended to remove, restrict, or replace any mandatory consumer rights that apply to your purchase under applicable law.

When a Refund May Be Available

A refund may be available when an order cannot reasonably be fulfilled, when the wrong product was supplied, or when a product arrives damaged or materially different from the description provided on the website.

Refund eligibility may also apply when MidoriShop confirms that an order was cancelled before fulfillment or when another circumstance qualifies under applicable consumer protection requirements.

Each request is reviewed according to the specific order and issue. Approval of one refund request does not automatically establish the same outcome for unrelated orders.

Damaged Products

If your product arrives damaged, please contact MidoriShop as soon as reasonably possible after delivery.

To help us assess the issue, we may request photographs of the product, packaging, shipping label, and any visible damage.

Depending on the circumstances and availability, MidoriShop may offer a replacement, partial resolution, or refund for an eligible damaged item.

The appropriate resolution may depend on the extent of the damage, product availability, shipping circumstances, and applicable law.

Incorrect Products

If you receive a product that does not match the product ordered, please contact MidoriShop promptly with your order information and relevant photographs.

After verification, we may arrange an appropriate resolution, which may include replacement, return instructions, or a refund.

Customers should not dispose of, alter, or intentionally damage an item that is the subject of a refund or return request unless instructed to do so.

Product Description & Material Differences

3D printed products may have minor differences in surface texture, color, finish, dimensions, or appearance due to materials, printing processes, finishing methods, lighting, photography, and display conditions.

Minor variations that do not materially affect the product's described characteristics may not by themselves qualify for a refund.

If you believe the product is materially different from the information presented on the relevant product page, please contact us so the issue can be reviewed.

Product Availability & Order Cancellation

Some MidoriShop products are supplied through third-party sources. Because of this, certain products may have limited quantities and availability may change without prior notice.

If an ordered product becomes unavailable before fulfillment and MidoriShop cannot reasonably complete the order, we may contact you regarding available options.

Where an order cannot be fulfilled and cancellation is appropriate, any applicable refund will be processed using the original payment method, subject to payment-provider processing and applicable law.

Change of Mind

If you simply change your mind after placing an order, refund or return eligibility may depend on the product, its fulfillment status, the applicable return conditions, and the consumer laws governing your purchase.

Some products may not be eligible for cancellation after fulfillment or shipment where applicable law permits such restrictions.

Please contact MidoriShop as early as possible if you need to request an order cancellation before fulfillment.

How to Request a Refund

To request a refund or report an order issue, please contact MidoriShop through the official contact page.

Please provide your order number, the email address used for the purchase, a clear description of the issue, and supporting photographs or other information when relevant.

Providing complete information helps us review the request efficiently and determine the appropriate resolution.

Refund Review Process

After receiving a refund request, MidoriShop may review the order details, payment record, product information, delivery status, photographs, and other relevant information.

For damaged, incorrect, or materially different products, we may request additional information before making a final decision.

We aim to communicate the outcome clearly and provide any applicable return, replacement, or refund instructions.

Where a payment provider or dispute process is involved, additional verification or documentation may be required.

Refund Method & Processing

Approved refunds are generally issued to the original payment method used for the purchase, where the payment provider supports this.

The time required for a refund to appear in your account may depend on the payment provider, financial institution, payment method, currency, and processing procedures.

MidoriShop cannot control the exact posting time after a refund has been submitted to the payment provider.

PayPal Transactions & Disputes

If your order was paid through PayPal, please contact MidoriShop first so that we can review and attempt to resolve the issue directly.

Where appropriate, MidoriShop may issue an eligible refund through the applicable PayPal transaction.

PayPal may also provide its own dispute or purchase protection process subject to PayPal's applicable terms, eligibility requirements, time limits, and review procedures.

A PayPal dispute or claim is handled according to PayPal's rules and is separate from MidoriShop's internal refund review. Customers should provide accurate information and documentation when participating in any payment-provider dispute process.

Shipping Costs & Return Shipping

Shipping and return-shipping treatment may depend on the reason for the return, the condition of the product, the destination, and applicable consumer protection requirements.

Where an item is confirmed to have been incorrectly supplied or materially defective, MidoriShop will determine the appropriate shipping resolution in accordance with applicable law and the circumstances of the order.

Customers should not return an item without first receiving return instructions when a return is required.

Consumer Rights

This Refund Policy does not exclude or limit any mandatory rights, guarantees, warranties, remedies, or protections available to consumers under applicable law.

If the law applicable to your purchase provides rights that are more favorable than the terms stated on this page, those legal rights will continue to apply.

Customers may also have separate rights under the rules of their payment provider or card issuer, subject to the applicable terms and eligibility requirements.

Contact MidoriShop

If you have a question about a refund, return, damaged product, incorrect order, product availability, or another purchase-related issue, please contact MidoriShop through our official contact page.

We recommend contacting us before initiating a payment dispute so that we have an opportunity to review the order and work toward an appropriate resolution.